Shipping Policy
At Patchee, we strive to ensure your orders are delivered efficiently and on time. Below are the details of our shipping policy:
- Delivery Time
- Orders are typically delivered within 10–15 business days from the date of order placement.
- Delivery timelines may vary based on the destination and any unforeseen circumstances.
- Order Tracking
- You can track your order status online by entering your order number, contact number, or tracking ID on the Patchee website.
- Detailed tracking information, including tracking history and the estimated delivery date, will be available for each order.
- Click on the order number to view the shipment details.
- Order Status Definitions
- Order Placed: Your order has been successfully placed and is awaiting confirmation.
- Order Confirmed: Your order has been confirmed and is being prepared for shipping.
- Order Shipped: Your order has been handed over to the courier for delivery.
- Order Delivered: Your order has been delivered to the provided shipping address.
- Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- During special promotions, free delivery may be offered as part of the promotion.
- Delivery Issues
- If your order is delayed or undelivered due to unforeseen circumstances, you may contact our Customer Support team for assistance.
- For damaged, defective, or incorrect orders, you may file a complaint by contacting us at our Complaints Hotline: +94 76 443 7080. Complaints must be raised within 48 hours of delivery.
- Order Cancellation and Modification
- Orders can be cancelled or modified before shipment. Once shipped, cancellation or modification is not possible.
- Customer Support
For any inquiries or concerns regarding your shipment, you can contact our support team at our Complaints Hotline: +94 76 443 7080.